Best Practices for Lengthy Consults

In many specialties, patient encounters often extend beyond 30 minutes, requiring significant time and effort to gather critical information. Losing this information due to technical issues can be both frustrating and disruptive to the clinical workflow. To ensure your recordings are securely saved and protected, here are some best practices to follow:

1. Ensure Your Device is Fully Charged
   • Low battery levels can disrupt recordings or cause your device to shut down unexpectedly. Before beginning a session, ensure your device is fully charged or connected to a reliable power source to avoid interruptions.
2. Use the Empathia Chrome Extension for Longer Recordings
   • If recording on your computer, use the Chrome extension which is specifically designed to handle lengthy conversations. The extension includes features such as regular automatic backups to the cloud, minimizing the risk of losing critical information due to technical issues like disconnecting from the internet. Read here on how to install the Chrome Extension.
3. Finalize the Recording Before Closing Your Device or App
   • Always “Stop and Process” your recording before closing your laptop or exiting the application. This ensures the file is properly saved and prevents data loss caused by abrupt interruptions or unsaved progress.
4. Stick to a Single Device for the Entire Recording
   • Switching between devices (e.g., starting on a phone and continuing on a laptop) can create inconsistencies. For seamless documentation, complete the session on one device from start to finish. If you must switch devices, stop and save the recording before resuming on the new device.

FAQs

1. What if my computer goes to “Sleep” mode while recording?

On both Mac and Windows computers, the recording will continue for up to 5 minutes if the screen turns off due to the screensaver or power-saving mode. However, it is strongly recommended to adjust your screen settings to keep the display active for a longer period of inactivity to avoid any interruptions (refer to the image below for guidance).

2. What if I receive a call on my phone while using the app?

In this situation, the recording will automatically pause while you answer the phone call. You can resume the recording on the app once you end the phone call.

If you have any questions, please contact support@empathia.ai. We are here to help!