For some specialties, such as Family Medicine and Pediatrics, it is common to have multiple family members (parents, or spouse) be in the present and speaking at the same time.
How does Empathia handle input from a third person, i.e., the patient’s relative?
When a patient's relative or any third party is involved in an encounter, our AI system is designed to synthesize all inputs collectively. Generally, this results in comprehensive and accurate notes.
If you have multiple patients visit at the same time, for example, a sibling visit or couple visit, to help AI better differentiate the speakers, here are some tips:
Try to call the patient by name as much as possible
If possible, focus on talking to one patient at a time
If possible, try to summarize the information by patient
However, it's essential to acknowledge that multi-speaker scenarios can be challenging. Our system continually improves as it encounters more of these situations. If you are having any issues, feel free to contact us at support@empathia.ai.
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