Overview:

The Telemedicine on Mobile feature allows clinicians to conduct virtual visits directly from their mobile devices, offering both phone and video call options. With this feature, Empathia's built-in AI scribe captures, transcribes, and generates notes from the conversation, enabling clinicians to focus on the patient without worrying about documentation.

Why We Built This:

The Telemedicine feature is designed to enhance accessibility and convenience for both clinicians and patients. It allows for efficient, seamless virtual care that can be used across various scenarios, such as:

• Hands-Free Conversations with Privacy: With the Telemedicine feature, physicians can now enjoy a seamless experience talking with patients over headphones, maintaining a comfortable sense of privacy while ensuring the system accurately captures every word.

• Streamlined Virtual Visits: This feature is ideal for follow-up appointments, consultations, and routine check-ins, making it easy for clinicians to initiate video or phone visits from within the mobile app, without switching devices or applications.

How to Access and Use the Telemedicine Feature

1. Log into the mobile app and tap the new "Telemed" tab at the bottom of the screen.
2. Choose between a Phone Call Visit or a Video Visit.  

Phone Call Visit

1. Set Caller ID:

   • Tap "Set Caller ID" to verify the phone number you want displayed to patients. (Note: You can only set a phone number that can be verified..)    
   • Click "Verify Number" to proceed.
2. No Caller ID option:
   • If you prefer not to display any phone number, you can skip the caller ID setup. In this case, calls will be made using Empathia's default numbers:
     • Canada: +1 (647) 557-8026
     • US: +1 (626) 649-3288

3. Verify Your Number:

   • Enter the number you wish to verify (If a phone tree is implemented see Troubleshooting tips below)
   • Choose to verify via SMS or Call, then enter the code on the page and submit.
   • You will receive a call or an SMS verification code to proceed.
     
     

4. Make the Call:

   • After verification, enter your patient’s phone number on the dialing page. 
   • Once the call ends, the system will automatically start generating notes based on the audio from your conversation.
   • You can also copy the number directly on the dialing page.
     
5. Discard the call:
   • If patients don't answer the call, you may Discard the call. 

Video Call Visit

1. Select "Video" at the top of the page

2. Enter "Patient name" and click "Save" to generate a video call link.

3. Copy the URL and share it with your patient through email or any preferred method.

4. Click "Start Call" to begin the meeting. After hanging up, note generation will start automatically.
   
   

FAQ:

Can I do telemedicine on my computer?

Answer: Yes! If you are using a virtual meeting platform, you can record directly from the web extension by following these steps:

1. Open your video encounter tab on Google Chrome. 

2. With the video call tab open, click "Start AI Scribe" to open the Empathia extension. Below is a visual representation of this. 

3. Make sure you are NOT using a headset. This is crucial for the extension to capture the audio of your patient's microphone. 

Troubleshooting Common Issues

• Phone tree verification: 

• Option 1:  You can temporarily disable the phone tree (likely by the end of the day) and attempt the verification process again. This will allow you to receive the verification call.
• Option 2: If you cannot disable the phone tree AND you have an extension number that is answered by an operator, please contact us at support@empathia.ai

  
  

  
  
• Verification Issues: If the verification process fails, try re-entering the code or selecting a different verification method (SMS or call). If issues persist, contact support@empathia.ai.
• Audio Capture: Ensure that your microphone permissions are enabled for the app to allow smooth audio recording and transcription.

The Telemedicine feature brings virtual care to your mobile app, making it easier to stay connected with patients while Empathia handles documentation. Enjoy more efficient virtual visits with the convenience of built-in AI scribing and improved privacy with headphone compatibility.