How to Send Notes via Email

The Empathia email feature allows clinicians to easily send consult letters and patient handouts directly from the clinician portal, integrating with your preferred email client for a seamless workflow.

Step 1: Access the Clinician Portal

1. Log in to the Empathia clinician portal here.
2. Navigate to the encounter you wish to email.

Step 2: Open the Email Tool

1. Click on the email icon located in the toolbar on the right side of the encounter page.
2. This action will open your default email client (e.g., Gmail, Apple Mail) on your device.

Step 3: Send the Email

1. The email will automatically populate with your default email address as the sender.
2. Enter the recipient’s email address in the To field.
3. (Optional) Set the "Reply-to" address.
4. Review the content and click Send.

Pro Tip: Before sending the email to the intended recipient, do a quick test by sending it to your own email address. This ensures everything appears correctly.

FAQs:

1. Is the email encrypted as it will contain patient information?

• Emails sent via Gmail are TLS encrypted by default, which meets general HIPAA compliance standards for secure communication.
• To ensure full compliance:
  • Both the sender and recipient must have TLS encryption enabled.
  • Learn more about Gmail’s encryption and settings here.

The email feature streamlines communication with patients and other healthcare providers, making it easier to share important documents directly from the Empathia portal.