Chrome Extension Recording Button Not Working

If you're experiencing issues with the recording button on your Empathia Chrome Extension not working, follow these steps to troubleshoot and resolve the problem.

1. Check Microphone Settings for Your Empathia Extension

Your microphone settings may be preventing the recording function from working. Follow these steps to ensure your microphone is properly configured:

1. Right-click on the Empathia Extension in your Chrome toolbar.
2. Select "View Web Permissions" from the dropdown menu.
3. Locate the microphone setting and ensure that "Allow" is selected.

2. Check Site Access Settings for Your Empathia Extension

The site access settings can also impact the extension's ability to record. Here's how to check and adjust them:

1. Right-click on the Empathia Extension in your Chrome toolbar.
2. Select "View Web Permissions" from the dropdown menu.
3. Under the site access section, make sure "On all sites" is selected.

Ensuring that the extension has access to all sites will allow it to function correctly across different web pages.

3. Ensure Your Extension Is Up to Date

Outdated versions of the extension may cause functionality issues. Here's how to check for updates:

1. Right-click on the Empathia Extension in your Chrome toolbar.
2. Select "View Web Permissions" from the dropdown menu.
3. Click on "Update" to ensure you have the latest version of the extension installed.

Keeping your extension up to date helps prevent compatibility issues with new versions of Chrome.

4. Contact Us and Check Your Hardware Microphone Settings

If the above steps do not resolve the issue, there may be a problem with your hardware microphone settings. Please contact our support team for further assistance. Additionally, you can check your device’s microphone settings using the following resources:

• For MacBook devices: Refer to Apple's guide on controlling microphone access for detailed instructions.
• For Windows devices: Visit Microsoft's support page for fixing microphone problems.

Following these steps should help you troubleshoot the recording button issue on your Empathia Chrome Extension. If you continue to experience problems, don't hesitate to reach out to our support team for personalized assistance.